The products are shipped within 10 to 20 working days. An additional time may be applied for an order with text to be personalized. The times indicated are average times and correspond to the times for processing, manufacturing, preparing and shipping the order. To this period, must be added the delivery time of the carrier by postal circuit. In order to track your order, we send you an email when the product leaves our workshop.

AUPI Créations cannot be held responsible in the event of delivery deemed late by the customer, if the shipment was made within the prescribed time. Thank you for taking these precautions before ordering on the site

In case of an imperative delivery date, it is the customer's responsibility to take the necessary precautions and to question AUPI Créations to have the feasibility of meeting the deadline assessed.

Packages that are returned to us for non-complaint, lack of addressing or any other reason for which we cannot be held responsible cannot give rise to any refund, the packages may be reshipped for new shipping costs to be paid via a banking platform or bank transfer.

In the case of articles made to specifications or clearly personalized, the provisions of Article VI.53 of the Code of Economic Law apply and deprive the customer of his 14-day withdrawal period and return of personalized goods.